Poor management is one of the main reasons people report for leaving their position. If you want to keep your employees you will manage them well. Most don’t, which is why they lose them. Most ‘managers’ have no training or even aptitude for management. They were simply the best at what they did in the company, at least in someone’s estimation, and so one day someone came around and said, “Good job, kid, you’re running the department now.” Often they will now be in charge of implementing policies they neither have the experience, brains, or courage to question, and they will often not be able to judge their own policies as per their effectiveness. Here’s an example of such a policy that persists at a company I’m personally aware of.
At this recruiting agency the recruiters are expected to provide sales leads. When they scour resumes they’re supposed to notice consulting opportunities, when speaking to candidates they’re supposed to ask who they’ve consulted with in the past. Then, at the end of the day, they are supposed to deliver their results, along with the results of their recruiting efforts. Are there standards for how many leads they’re supposed to deliver? No, but they are criticized if their leads seem ‘low.’ Are they supposed to track these leads to make sure they don’t submit the same ones twice, which is a distinct possibility? No, that would take too much time, but if they do submit the same one, they’re told not to do that and to pay better attention to what they send over.
So in others words these people are in a no-win scenario. There’s no standard to measure them against, so they don’t ever know if they’re spending too much or too little time on the process, they just get critiqued when someone decides to on a whim. Their primary function is recruiting which means they shouldn’t be devoting time to tracking leads, but if they don’t track the leads they will inevitably send the same leads over more than once, and this will be held against them.
It takes no more than ten seconds of thought to realize why this is a stupid situation, but it persists. Why? Well the company owner and one of the VPs thought it up and it sounds barely plausible so long as you don’t think about it too deeply, and no one has the guts to question it, so employees continue to be put into no-win situations where they are specifically told not to do what would be necessary to perform better. It is impossible to succeed, it is guaranteed you will fail, and there is no standard to measure yourself against to see if any criticism is justified or not.